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What We Offer

 

Businesses now have the option to run their entire business from the Cloud such as Customer Relationship Management (CRM) for sales management, Enterprise Resource Planning (ERP) for business automation, Supplier Chain Management (SCM) for material sources, as well as manufacturing applications such as SCADA, Process Control Management (PCM) and Smart Fields.

DesertClouds.com offers this option to its customers through a portfolio of Managed Clouds Services (MCS) billed for on monthly or yearly basis, includes the following:

  • A portfolio of ready made Applications SaaS to manage the customer business processes customizable if needed.
  • Any communication and end-devices infrastructure at customer site as IaaS.
  • Unlimited Technical Support to help with during and after the migration to ensure smooth customer business operation. This includes any changes customers may face down the road resulting from their business change due to market change. Unlimited single point of Contact Center support for all services on 24x7 basis.
  • Unlimited 24x7 customer services data Security monitoring and protection to ensure safe and reliable operation via a dedicated Security Operation Center (SOC).
  • Specialized Big Data analytics services, at an additional cost, to help businesses identifying new market opportunities, and reducing operational costs by optimizing its business processes.

At DesertClouds.com, rest assure any service issues are addressed simply by raising it to Contact Center which takes the ownership of the issue and coordinates with all the parties involved such as local service provider and manufacturers to arrive at a resolution to customer satisfaction, and avoid "finger pointing" problem. There is no "one size fits all" customer philosophy, instead each customer is treated individually with full knowledge of customer's business industry to ensure best-in-class Cloud service solutions are offered.

About

DesertClouds.com was inspired by a desperate need in the market for a one stop shop Managed Cloud Service provider focused on the customer business and with the customer reassurance of taking full responsibility of migrating their ICT infrastructure to its Cloud Center.

 

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